Choose your product

Browse our collection and select the item you would like to order.

Select your options

Choose the available options for your item, such as size, colour, finish, or style, where applicable.

Add your personalisation details

Enter your personalisation details in the order notes section or as instructed on the product page. This may include:

name or text

font choice

colour choice

logo file, if applicable

any special instructions

Review your order carefully

Please double-check all spelling, wording, and selected options before completing your purchase. Personalisation will be created exactly as provided.

We review your order

Once your order is received, we will review your personalisation details. If anything is unclear or incomplete, we may contact you before production begins.

Production begins

After all details are confirmed, your order will move into production. Production time may vary depending on the product and the level of customisation required.

Order dispatch

Once completed, your order will be carefully packed and dispatched.

Receive your personalised order

Your custom item will be on its way to you.

 

Please note:

Personalised orders will be created based on the details provided by the customer. Please ensure all spelling, wording, and selected options are correct before submitting your order.

What we can do

 

 

1) Bring Your Own Item (BYO) Personalisation

 

Already have the item? Send or drop it off and we’ll personalise it with a name, message, or logo (approved items only).

 

Popular BYO items include:

Drink bottles • tumblers/flasks • lunch boxes • keyrings • keepsakes • wooden/acrylic pieces • gift items

 

 

2) Bulk Personalisation (Weddings, Events & Corporate)

 

Perfect for wedding favours, event giveaways, staff gifts, and branded business items. We can personalise in bulk with consistent placement and a clean, professional finish.

 

Bulk options include:

Guest/staff names • business logos • event messages • mixed names list orders

 

 

3) Premium Upgrades

 

Add an extra special touch with Laser engrave, 3D printed names or embroidery (available for eligible items).

 

 

 

How to order (Email us)

 

To order or request a quote, email: order@lumepersonalised.com.au

 

Please include:

 

A photo of the item (front + close-up of where you want the personalisation)

Quantity (1 item or bulk quantity)

Your personalisation details (exact spelling for names/text)

Placement notes (e.g., centred, bottom right, side panel)

Deadline/date needed

Delivery preference (pickup or postage)

For logos/custom designs: attach your logo file (SVG preferred, or PNG/PDF)

 

 

 

Proofs & turnaround

 

For logos/custom layouts, we’ll send a proof for approval before we start.

Turnaround is typically 5–7 business days after confirmation (bulk orders may take longer depending on quantity and complexity).

 

 

 

Important notes (customer-supplied items)

 

Customer-supplied items must be clean and suitable for personalisation.

Some materials/coatings can react differently — results may vary for BYO items.

If your item isn’t suitable, we’ll contact you before proceeding.

 

 

Ready to personalise?

 

Email us at order@lumepersonalised.com.au and we’ll reply with next steps.

Shipping & Freight Policy

Because many of our products are customised and vary in size and quantity, shipping conditions differ between standard and bulk orders. Please read this policy carefully.

1. Processing Times (Production)

All items are custom-made to order.

 

Standard Personalised Orders

Production timeframes are stated on individual product pages.

Processing begins once:

Payment is received in full, and

All personalisation details are correctly submitted.

Bulk / Corporate Orders

Bulk orders may require:

Design approval (if applicable)

Freight confirmation

Deposit or full payment prior to production

Production will not commence until all details and freight charges are confirmed.

Processing times are separate from shipping transit times.

2. Shipping Locations

We currently ship within Australia only.

All orders are dispatched from NSW, Australia.

3. Shipping – Standard (Non-Bulk) Orders

Shipping rates are calculated at checkout based on order weight, size, and delivery postcode.

Free Shipping Offer

Free shipping automatically applies to eligible standard orders of $150 or more (Australia-wide).

Important:

Free shipping applies to standard items only.

Bulk, freight-classified, corporate, or oversized orders are excluded from free shipping promotions.

Orders containing bulk items do not qualify for the free shipping threshold.

Shipping charges are finalised at checkout.

 

4. Bulk & Freight Orders

Certain items are classified as bulk or freight-required products due to quantity, weight, or packaging size. These may include:

Large corporate orders

Event quantities

Wholesale / reseller orders

High-volume personalised products

All bulk orders require freight payment.

Bulk freight rates are calculated at checkout or quoted separately, depending on order size and delivery location.

Important Freight Conditions

Bulk orders are excluded from free shipping thresholds.

Regional and remote areas may incur higher freight charges.

Large or multi-carton shipments may require manual freight calculation.

If additional freight charges apply, we will contact you for confirmation before production begins.

No bulk production will commence until freight is confirmed and paid.

5. Orders Containing Both Standard & Bulk Items

If your cart contains both standard and bulk items:

Free shipping over $150 will apply only to eligible standard items.

Bulk freight charges will still apply.

Orders may be dispatched separately.

Different production timeframes may apply.

 

6. Delivery Timeframes (After Dispatch)

Estimated delivery times within Australia:

Metro: 2–7 business days

Regional: 3–10+ business days

Remote: Extended timeframes may apply

These are courier estimates only.

Lume Personalised is not responsible for:

Courier delays

Peak season delays

Weather events or transport disruptions

Incorrect address information

Once dispatched, responsibility transfers to the courier provider.

7. Express Shipping

If Express Shipping is selected:

This prioritises the shipping method only.

It does not guarantee accelerated production unless confirmed.

For urgent or deadline-specific orders, please contact us before ordering.

 

8. Incorrect Shipping Details

Customers are responsible for ensuring all delivery details are accurate at checkout.

We are not responsible for:

Delays due to incorrect or incomplete addresses

Returned parcels due to failed delivery attempts

Re-shipping costs must be paid by the customer.

 

9. Lost or Damaged Parcels

If your parcel is lost or damaged:

Contact us within 48 hours of confirmed delivery.

Provide photographs where applicable.

We will assist with courier investigations. Resolution is subject to courier claim outcomes.

10. Tracking

Tracking details are provided once your order has been dispatched.

 

11. Contact

For freight clarification, large orders, or urgent requests:

📧 order@lumepersonalised.com.au

📍 NSW, Australia